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The Rules That Sit Behind Your Account

Everything that governs your 6bet account sits on this page — who can hold one, how wallet transfers are checked, what we store about you and the route to a dispute.

Eligibility by regionWallet name checksCookie and data termsDispute path
6bet The Rules That Sit Behind Your Account
RAISING A DISPUTE

How 6bet Handles a Dispute

Disagreements on this page usually start with a wallet transfer, so we route them to people who can see both sides of it. Message us from inside your logged-in account and the agent opens your session, the wallet reference number and any chat history in one view — no screenshots needed. Tell us the bKash, Nagad or Rocket transaction ID and what you expected to happen. We answer in writing so there is a record you can keep, and if we applied a rule wrongly we say so and correct the account.

In-account chat Open the help panel while you are logged in. The agent sees your account state, pending wallet reference and the rule you are disputing, so you do not have to explain the whole case again.
Email record Write to the support address shown on your account page if chat will not open. Put your registered number and the transaction ID at the start so the case is filed against the right wallet.
Terms change request Want a correction to the data we hold, or a written copy of the terms that applied when you joined? Ask in the same chat thread and we log it as a formal request.
DATA AND ACCESS

What We Store and How You Change It

Every rule here only works if you can see what we hold and ask for a change. Your account stores the name, mobile number and wallet ID you registered, plus the trail that matches each bKash, Nagad or Rocket transfer. Cookies hold your login state and the language you picked; clearing them signs you out without touching the wallet. Login runs on a one-time code sent to your registered number. Payment records stay while the wallet trail is legally open. Ask us to correct anything that looks wrong.

Account data

We keep your registered name, mobile number and wallet ID so a bKash or Nagad transfer can be matched to you. Nothing more is collected at sign-up.

Cookies

Site cookies hold your signed-in state and the region you selected, so the lobby opens on the right version. Clearing browser data logs you out and leaves your wallet balance untouched.

Login security

Each session starts with a one-time code to your registered number, then your PIN. Support never asks for that code — sharing it with a caller is how accounts get taken.

Retention and changes

Wallet records stay with us while the payment trail is legally open, then get cleared. Send a correction request from inside your account and we confirm in writing what changed.

Questions You Ask About Our Terms

The same handful of questions reaches our desk every week, so here are the answers in plain words rather than clause numbers. Read them together with the details above; if your situation is not covered, send it to support and we will point you to the paragraph that settles it.

That depends on the law where you live and on the eligible regions we can serve. Check the terms before you register, and if your area is not covered the account cannot be used.

Everything after login: the slots lobby, live tables such as Live Baccarat Royale, crash titles like Crash Velocity, and the sportsbook, where BPL, IPL and international cricket markets follow their own settlement rules.

No. The wallet name has to match the name on your account, which is why we check the sender before crediting. Transfers from another person's bKash, Nagad or Rocket number are returned.

Your login closes and the profile goes quiet, but payment records stay while the wallet trail has to remain open. Ask for a copy of what we hold at any point.

Message support from inside your account with the transaction ID. We pull the wallet reference and the activity on that session, then reply in writing with what we found and what we changed.

Yes. When a wallet rail or a local rule shifts, this page is updated and the revision carries a new date. The version shown here is the one that applies to your account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.